Articles Written by:    MICHAEL KRIGSMAN     

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18 truths: The long fail of complexity

Enterprise systems are inherently complex, often involving many business processes, people, and organizations across a company. Given this built-in complexity, it’s no surprise that failures abound; it’s amazing these systems function at all. We could ...

From MICHAEL KRIGSMAN, ZDNet,  6 Nov 2009

Please vote: Shortlisted at Computer Weekly

UK-based IT news site, Computer Weekly, shortlisted this blog for top honors in the 2009 Project Management category. Being shortlisted is humbling because Computer Weekly offers some of the best IT news and insight anywhere. In addition, the ...

From MICHAEL KRIGSMAN, ZDNet,  4 Nov 2009
Related Topics: Twitter Inc

Five definitions toward the maturing of Enterprise 2.0

The excellent Enterprise 2.0 Conference is currently in full swing in San Francisco. Given the excitement around this conference, now’s a perfect time to re-examine the “enterprise” part of Enterprise 2.0. In this guest blog post, Miko Matsumura, Vice ...

From MICHAEL KRIGSMAN, ZDNet,  2 Nov 2009
Related Topics: Twitter Inc

Seeking IT failure experts on Twitter

I’m assembling the definitive Twitter list of folks who have demonstrated deep insight and commitment into analyzing the causes and prevention of IT failures. The list is called IT Failure Insights and I need your help to get it right. Michael Krigsman ...

From MICHAEL KRIGSMAN, ZDNet,  2 Nov 2009
Related Topics: Twitter Inc,  IBM

Amplifying 'weak signals' for IT success

Every seasoned executive knows that gaining detailed and accurate information about his or her organization’s activities is a challenging and ongoing struggle. Disconnects between operational data and management decision-making lead to inefficiency, ...

From MICHAEL KRIGSMAN, ZDNet,  1 Nov 2009
Related Topics: Enron Corporation

Can open source software stop IT failure?

In a post today. ZDNet open source blogger, Dana Blankenhorn, says the primary value of open source software is transparency rather than low cost. He then argues that open source software offers at least a partial solution to the problem of IT failures. ...

From MICHAEL KRIGSMAN, ZDNet,  26 Oct 2009

Learning from the weak signals of failure

Many so-called “victims” of failed projects claim they were blindsided by problems that arose suddenly out of nowhere. In reality, the entire notion that failures spontaneously arise without warning is nonsense. Still, this experience is sufficiently ...

From MICHAEL KRIGSMAN, ZDNet,  26 Oct 2009

Gartner Magic Quadrant lawsuit: Sour grapes or real gripes?

Background. As one of the top analyst firms, with revenue in excess of a billion dollars, Gartner’s opinions and recommendations carry substantial weight with technology buyers and influencers. On a special website page devoted to the lawsuit, ZL ...

From MICHAEL KRIGSMAN, ZDNet,  21 Oct 2009
Related Topics: Gartner, Inc.

Going commando: Four signs of CRM failure

CRM failure remains a significant problem in many organizations. For that reason, it’s important to explore why so many of these projects do not achieve their potential. Most folks involved in CRM don’t quickly recognize the warning signs of failure, ...

From MICHAEL KRIGSMAN, ZDNet,  19 Oct 2009
Related Topics: Barbara Tuchman,  Facebook Inc.

Oracle's integration strategy: Customer trade-offs

Oracle’s dual Presidents, Charles Phillips and Safra Katz, today opened the company’s OpenWorld conference, which is taking place this week in San Francisco. Their keynote speech emphasized Oracle’s efforts to integrate its diverse product line in a ...

From MICHAEL KRIGSMAN, ZDNet,  13 Oct 2009
Related Topics: Oracle

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