Articles Written by:    ELIZABETH M. GILLESPIE     

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Starbucks’ online suggestion box flooded with ideas

SEATTLE — Hundreds of coffee-­obsessed consumers chimed in moments after Starbucks Corp. launched a Web site asking customers to pitch changes the company should make to revive its business. And they’ve kept those thoughts coming, by the thousands: ...

From ELIZABETH M. GILLESPIE, The Register Guard,  9 Apr 2008

Starbucks Web site flooded with ideas for improving customer experience, even the site itself

Hundreds of coffee-obsessed consumers in the U.S. chimed in moments after Starbucks Corp. launched a Web site asking customers to pitch changes the company should make to revive its struggling U.S. business. And they have kept those thoughts ...

From ELIZABETH M. GILLESPIE, Taiwan News,  8 Apr 2008

Starbucks Web site flooded with ideas for improving customer experience, even the site itself

Hundreds of coffee-obsessed consumers in the U.S. chimed in moments after Starbucks Corp. launched a Web site asking customers to pitch changes the company should make to revive its struggling U.S. business. And they have kept those thoughts ...

From ELIZABETH M. GILLESPIE, Taiwan News,  8 Apr 2008

Thousands of posts flood Starbucks site

SEATTLE Hundreds of coffee-obsessed consumers chimed in moments after Starbucks Corp. launched a website asking customers to pitch changes the company should make to revive its struggling U.S. business. And they've kept those thoughts coming, by the ...

From ELIZABETH M. GILLESPIE, Globe and Mail,  8 Apr 2008

Thousands of Posts Flood Starbucks Site

Hundreds of coffee-obsessed consumers chimed in moments after Starbucks Corp. launched a Web site asking customers to pitch changes the company should make to revive its struggling U.S. business. And they've kept those thoughts coming, by the thousands: ...

From ELIZABETH M. GILLESPIE, San Francisco Chronicle,  8 Apr 2008

Thousands of Posts Flood Starbucks Site

SEATTLE (AP) -- Hundreds of coffee-obsessed consumers chimed in moments after Starbucks Corp. launched a Web site asking customers to pitch changes the company should make to revive its struggling U.S. business. And they've kept those thoughts coming, ...

From ELIZABETH M. GILLESPIE, Associated Press,  8 Apr 2008

Thousands of Posts Flood Starbucks Site

SEATTLE (AP) -- Hundreds of coffee-obsessed consumers chimed in moments after Starbucks Corp. launched a Web site asking customers to pitch changes the company should make to revive its struggling U.S. business. And they've kept those thoughts coming, ...

From ELIZABETH M. GILLESPIE, Buffalo News,  8 Apr 2008

Starbucks to start serving up its new 'everyday' brew as it seeks to boost slumping sales

Starbucks Corp. will start serving up a new "everyday" brew Tuesday, hoping the signature blend will help revive slumping sales in its crucial U.S. market. To celebrate the launch, it will host a half-hour nationwide coffee-tasting, giving away ...

From ELIZABETH M. GILLESPIE, eTaiwan News,  8 Apr 2008

Starbucks to start serving up its new 'everyday' brew

SEATTLE (AP) -- Starbucks Corp. will start serving up a new "everyday" brew Tuesday, hoping the signature blend will help revive slumping sales in its crucial U.S. market. To celebrate the launch, it will host a half-hour nationwide coffee-tasting, ...

From ELIZABETH M. GILLESPIE, Associated Press,  7 Apr 2008

Aroma therapy: Starbucks goes back to grinding beans on site

SEATTLE — Starbucks is introducing a new automated espresso machine and getting back to grinding beans in its stores as the coffee retailer seeks to re-energize its slumping business. Facing thousands of shareholders eager to hear the company’s plans, ...

From ELIZABETH M. GILLESPIE, The Register Guard,  20 Mar 2008

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