Articles Written by:    CHRIS WALTERS     

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Sargent compares libraries to Netflix: “How is that a good model for us?”

Macmillan’s CEO John Sargent attended the “Publishing Point” Meetup on Wednesday in NYC and spoke a little about the future of e-book lending, and the potential for publishers to create a new revenue stream from libraries. Eric Hellman attended the ...

From CHRIS WALTERS, TeleRead: Bring the E-Books Home,  12 Mar 2010

Home Depot Drives Away Another Customer Forever [Delays]

Two months ago, Mike and his wife decided to re-do their floors. They're expecting a child in November, so they made sure that they ordered the materials in plenty of time to get everything taken care of before the end of August. Mike even scheduled ...

From CHRIS WALTERS, Consumerist,  21 Oct 2009
Related Topics: Home Depot, Inc.

MoneyGram Agrees To Pay $18 Million Back To Fraud Victims [Wire Transfer Fraud]

MoneyGram International and the FTC announced today that the money transfer service would pay $18 million into an FTC-managed fund to help repay people who lost money from wire transfer frauds through MoneyGram between 2004 and 2008. MoneyGram's press ...

From CHRIS WALTERS, Consumerist,  20 Oct 2009

Best Buy Can Now Overcharge New Yorkers 'Round The Clock [Free Publicity]

If you like Best Buy, come to New York City! In November the company will open its first 24-hour store, in the remodeled carcass of the Circuit City that formerly anchored Union Square. In fact, it's probably best we call it the Circuit City Best Buy ...

From CHRIS WALTERS, Consumerist,  20 Oct 2009
Related Topics: Best Buy,  Circuit City

T-Mobile Posts Instructions On How To Restore Sidekick Data [Good News]

If you've been waiting impatiently to get your data back on your Sidekick, here's your opportunity. IntoMobile reports that T-Mobile has posted data retrieval instructions on its website. They note that most but not necessarily all contacts should be ...

From CHRIS WALTERS, Consumerist,  20 Oct 2009
Related Topics: T-Mobile

Dell Lies About Repairs, Ruins Vacation [Waiting]

Michael emailed us, and Dell, from a loaner computer while he's on a trip. His own laptop isn't working, and thanks to a steady stream of broken promises and incorrect information, now he's stuck without access to the software and development files he ...

From CHRIS WALTERS, Consumerist,  20 Oct 2009

Bank Of America Will Introduce Annual Fees Next Year On Some Cards [Annual Fees]

The Bank of America accounts that will be charged fees were selected based on "risk and profitability," Riess said. That means customers in good standing who never carried a balance - and never incurred interest charges or late fees - could be among ...

From CHRIS WALTERS, Consumerist,  20 Oct 2009
Related Topics: Bank of America

Capital One Invents Its Own Christmas Creep, Raises Interest Rate On December 26th [Rate Hikes]

When Wally first got his Capital One credit card, the interest rate was 12 percent. Then they raised it to 22.9 percent. Now they're going to raise it again—the day after Christmas—to 25.9 percent. Wally writes, "I am a good customer and pay on time ...

From CHRIS WALTERS, Consumerist,  20 Oct 2009
Related Topics: Capital One,  Bankrate Inc

Woman Sues Toyota For Convincing Her She Was Being Stalked [Badvertising]

In a lawsuit filed Sept. 28 in Los Angeles Superior Court, Amber Duick claims she had difficulty eating, sleeping and going to work during March and April of last year after she received e-mails for five days from a fictitious man called Sebastian ...

From CHRIS WALTERS, Consumerist,  19 Oct 2009

FAA Continues To Investigate American Airlines, May Charge Individual Mechanics [Fleet Maintenance]

FAA inspectors are pursuing allegations by pilots that one of those MD-80s was believed to be in such poor condition that it was ferried without passengers from Dallas to the carrier's Tulsa, Oklahoma maintenance base at unusually low altitudes to ...

From CHRIS WALTERS, Consumerist,  19 Oct 2009
Related Topics: American Airlines,  Wall Street Journal

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