Articles Written by:    BERT STEVENS - NASHVILLE CUSTOMER SERVICE AGENT     

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Freedom To Fly

Everyone knows that airline employees get the benefit of free travel.  If there is an open seat, we can go.  What you may not know is that Southwest also extends those flight privileges to our spouse, minor children, and parents.  The Freedom to Fly is ...

From BERT STEVENS - NASHVILLE CUSTOMER SERVICE AGENT, Southwest Airlines Blog,  23 Apr 2008

Writer’s Block

I’ve been trying to come up with something to write about, but I keep drawing a blank.  I think it must be Writer’s Block.   Can you, our readers help me out?  What have you seen at the airport that you’ve always wanted to know more about? I don’t have ...

From BERT STEVENS - NASHVILLE CUSTOMER SERVICE AGENT, Southwest Airlines Blog,  19 Mar 2008

New Boarding Process - After the Holidays

In response to comments in our November announcement posts about our new boarding process, I asked that you be patient and allow our Frontline Employees to get used to working the new procedures.  It’s now been two months and two Holidays since we ...

From BERT STEVENS - NASHVILLE CUSTOMER SERVICE AGENT, Southwest Airlines Blog,  14 Jan 2008

Christmas Memory

My favorite Christmas memory is from my college days.  I was attending Memphis State University. I lived on campus but had family across town, so I’d alternate going to my grandparents and my uncle’s to get a hot meal and wash clothes.  I didn’t have a ...

From BERT STEVENS - NASHVILLE CUSTOMER SERVICE AGENT, Southwest Airlines Blog,  13 Dec 2007

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